Workforce deployed to support CHC deadlines and clear outstanding cases

The Challenge

The NHS West Yorkshire Integrated Care Board (ICB) faced a critical challenge as they grappled with a mounting backlog of Decision Support Tool (DST) reviews.

This backlog not only increased pressure on their internal Continuing Healthcare (CHC) team but also led to missed review deadlines. With low retention levels within the team and expensive agency support, the ICB recognised the urgent need for a collaborative partnership to address these issues.

The Solution

Following previous collaborative efforts, the ICB reached out to Liaison Care to deploy a team of reliable experts who could make an immediate impact on the CHC backlog efforts.

The team immediately began covering a minimum of 15 DSTs weekly, with each one taking approximately 10.5 hours of practitioner time – a resource which would not have been possible without Liaison Care’s team being ready to provide support at the highest standard.

Liaison Care is committed to providing a person-centred approach, executing the excellent standard of care that the business has built a reputation on. The arrangement between Liaison Care and the ICB was made on a cost per case contract, meaning that not only did the ICB receive reassurance that the partnership was making a difference, but that it saw value for those cases completed and freed from the backlog, also ensuring that the individuals involved, and their loved ones received the support and communication they also required.